Howard County Library System
 
Electronic Resources Access Guide and Help


If you experience an error when trying to access a resource, it could be caused by your browser settings, personal firewall or anti-virus software.

Checking the following should resolve the problem:

Special Instructions for Norton software users
Special Note for AOL users

Help with Maryland's Digital eLibrary Consortium (OverDrive)
Help with NetLibrary

After trying all suggestions listed here, if you are still having access problems, e-mail us

Enabling Cookies

Firefox and Netscape
  • Click on Tools.
  • Select Options.
  • Click on the Privacy icon.
  • Check off Accept cookies from sites box.
  • Select, from the Keep until: drop down menu, either they expire or I close Firefox/Navigator.
  • Click on OK.

Internet Explorer
  • Click on Tools.
  • Select Internet Options.
  • Click the Privacy tab.
  • Move the slider to Medium.
  • You can also select Advanced for specialized cookie treatment.

Safari
  • Click on Safari.
  • Select Preferences.
  • Click on the Security icon.
  • Under Accept Cookies, click the button next to Only from sites you navigate to.
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Clearing Cache or Temp Files

Mozilla Firefox
  • Click on Tools.
  • Click on Clear Private Data.
  • Uncheck everything except Cache.
  • Click on Clear Private Data Now.

Internet Explorer
  • Click on Tools.
  • Select Internet Options.
  • In the Browsing History section, click on Delete.
  • Click Delete Files in the Temporary Internet Files section.
  • Click on Yes.
  • Click on Close.
  • Click on OK.

Netscape
  • Click on Tools.
  • Click on Clear Private Data.
  • Uncheck everything except Cache.
  • Click on Clear Private Data Now.

Safari
  • Click on Safari.
  • Click on Empty Cache.

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Privacy and Firewall Settings
Security settings in browsers or firewall software can cause certain databases to prompt you for a username and password. This can be corrected by lowering your settings.

Internet Explorer 6.0 & 7
  • Click on Tools.
  • Select Options.
  • Click on Privacy tab.
  • Change to Low.
  • Click Apply.
  • Click OK.

Zone Alarm Pro
This does not apply to the free version of Zone Alarm, but the registered version (Zone Alarm Pro).

  • Open the Zone Alarm configuration panel by double clicking on the Zone Alarm icon on the bottom right of your Windows Taskbar, or by opening Zone Alarm from the Start and Programs menu.
  • Select the Privacy menu on the left hand side.
  • Click on the button labeled Custom, in the Cookie Control section.
  • Uncheck Remove Private Header Information.
  • Click OK, then close the Zone Alarm configuration panel.
  • Clear cache and cookies in your browser.

Zone Alarm information provided by SAILOR® Maryland's Public Information Network

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Special Instructions for Norton Software
Norton Internet Security has a privacy feature that can cause problems with accessing some databases.

  • Open Norton Internet Security.
  • Click Options.
  • Click Internet Security.
  • Click the Advanced Options button.
  • Click the Privacy tab.
  • Change Referrer (under Browsing Privacy) to Permit.
  • Click OK.
  • Click OK again.
  • Close Norton Internet Security and clear your browser cache.

Norton information provided by SAILOR® Maryland's Public Information Network
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Special Instructions for AOL Users
AOL's native browser does not work well with all web sites. We recommend that you connect to the internet using AOL, then minimize it and bring up a separate browser to view the databases.
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Help with Maryland's Digital eLibrary Consortium (OverDrive)
For additional help with Maryland's Digital eLibrary Consortium (Overdrive)...
 
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Help with NetLibrary
For additional help with NetLibrary...
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