After trying all suggestions listed here, if you are still having access problems, contact database@hclibrary.org.

Current Browser choices:

Mozilla Firefox

Internet Explorer

Netscape

Safari

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Enabling Cookies

Firefox and Netscape

• Click on Tools.
• Select Options.
• Click on the Privacy icon.
• Check off Accept cookies from sites box.
• Select, from the Keep until: drop down menu, either they expire or I close Firefox/Navigator.
• Click on OK.

Internet Explorer

• Click on Tools.
• Select Internet Options.
• Click the Privacy tab.
• Move the slider to Medium.
• You can also select Advanced for specialized cookie treatment.

Safari

• Click on Safari.
• Select Preferences.
• Click on the Security icon.
• Under Accept Cookies, click the button next to Only from sites you navigate to.

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Clearing cache or temp files from browser

Mozilla Firefox

• Click on Tools.
• Click on Clear Private Data.
• Uncheck everything except Cache.
• Click on Clear Private Data Now.

Internet Explorer

• Click on Tools.
• Select Internet Options.
• In the Browsing History section, click on Delete.
• Click Delete Files in the Temporary Internet Files section.
• Click on Yes.
• Click on Close.
• Click on OK.

Netscape

• Click on Tools.
• Click on Clear Private Data.
• Uncheck everything except Cache.
• Click on Clear Private Data Now.

Safari

• Click on Safari.
• Click on Empty Cache.

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Disabling pop-up blockers

Google Toolbar

The Google Popup Blocker can be told to remember these sites so pop-up windows are allowed to launch. This information is stored on your computer in what's known as a "whitelist" (as opposed to a "blacklist"). The Popup Blocker uses the whitelist to turn itself off when you visit sites whose popups you would like to see.

To add a site to your whitelist, visit the site and press the Popup Blocker button. The button text will change to read "Popups okay," indicating that the Popup Blocker is disabled on the site in question.

Yahoo Toolbar

• Click the Pop-Up Blocker menu.
• Select "Disable Pop-Up Blocker".
  (If the checkmark was present, Pop-Up Blocker is off.)

Internet Explorer

• Click on Tools.
• Select Pop-up blocker.
• Select Turn Off Pop-up Blocker.

Mozilla Firefox

• Click on Tools.
• Select Options.
• Click on Content icon.
• Uncheck Block Popup Windows.

Netscape

• Click on Tools.
• Select Options.
• Click on Content icon.
• Uncheck Block Popup Windows.

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Privacy and firewall settings

Security settings in browsers or firewall software can cause certain databases to prompt you for a username and password. This can be corrected by lowering your settings.

Internet Explorer 6.0 & 7

• Click on Tools.
• Select Options.
• Click on Privacy tab.
• Change to Low.
• Click Apply.
• Click OK.

Zone Alarm Pro

This does not apply to the free version of Zone Alarm, but the registered version (Zone Alarm Pro).

• Open the Zone Alarm configuration panel by double clicking on the Zone Alarm icon on the bottom right of your Windows Taskbar, or by opening Zone Alarm from the Start and Programs menu.
• Select the Privacy menu on the left hand side.
• Click on the button labeled Custom, in the Cookie Control section.
• Uncheck Remove Private Header Information.
• Click OK, then close the Zone Alarm configuration panel.
• Clear cache and cookies in your browser.

Information provided by SAILOR® Maryland's Public Information Network

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Special Instructions for Norton Software

Norton Internet Security has a privacy feature that can cause problems with accessing some databases.

• Open Norton Internet Security.
• Click Options.
• Click Internet Security.
• Click the Advanced Options button.
• Click the Privacy tab.
• Change Referrer (under Browsing Privacy) to Permit.
• Click OK.
• Click OK again.
• Close Norton Internet Security and clear your browser cache.

Information provided by SAILOR® Maryland's Public Information Network

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Help with NetLibrary

For additional help with NetLibrary, please click here.

*A NOTE ON IPOD COMPATABILITY:*

Howard County Library very much wants our vendors to provide IPOD compatible access to their products. The vendors themselves want very much to offer it, since doing so would vastly increase the marketability of their products.

The problem up to now has been that we and our vendors cannot offer IPOD access to downloadable audiobooks unless Apple is willing to allow us to do so. Thus far, Apple hasn't been willing. Our vendors are doing their best to address this issues and we have some hope that they may be successful in the months to come.

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Help with Maryland's Digital eLibrary Consortium (Overdrive)

For additional help with Maryland's Digital eLibrary Consortium (Overdrive), please click here.

*A NOTE ON IPOD COMPATABILITY:*

Howard County Library very much wants our vendors to provide IPOD compatible access to their products. The vendors themselves want very much to offer it, since doing so would vastly increase the marketability of their products.

The problem up to now has been that we and our vendors cannot offer IPOD access to downloadable audiobooks unless Apple is willing to allow us to do so. Thus far, Apple hasn't been willing. Our vendors are doing their best to address this issues and we have some hope that they may be successful in the months to come.

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After trying all suggestions listed here, if you are still having access problems, contact database@hclibrary.org.

This document was created on May 12, 2006.

It was last updated on October 18, 2006.